Privacy Policy

Your Privacy
At ServiceMaster Southwest, we are committed to protecting your online privacy. We use the information we collect about you online to process orders and to provide a more personalized shopping experience.

What information do we collect? How do we use it?
At ServiceMaster Southwest, when you request information about a product or service or register with our site, we may need to know specific information about you. This enables us to process your registration/requests and reply to your needs promptly.

Our site registration and survey forms require users to give us contact information (like your name, email and address) and demographic information (like your zip code, age, or income level). We use customer contact information from these registration and survey forms to send you information about our company, promotional materials and information from our partners. Users may opt-out of receiving future mailings; see the "Choice/Opt-Out" section below. Demographic and profile data is also collected at our site. We use this data to tailor your experience at our sites and distribute content that we think you might be interested in.

We run contests on our site in which we ask visitors for contact information (like your email address) and demographic information (like your zip code, age, or income level). We use contact data from our contests to send users promotional material from our partners. Users may opt-out of receiving future mailings; see the "Choice/Opt-Out" section below. Demographic and profile data is also collected at our site. We use this data to tailor your experience at our site, distribute content that we think you might be interested in, and display the content according to your preferences. When you enter a contest or other promotional feature, we may ask for your contact information so we can administer the contest and notify winners.

When you order products or services from the ServiceMaster Southwest web site, we need to know your name, email address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. To learn more about our encryption policies, please review the section on "How does ServiceMaster protect customer information?"

This site contains links to other ServiceMaster Quality Network sites. ServiceMaster Southwest is not responsible for the privacy practices or the content of such Web sites. We will not pass your information along to the linked site; however, we cannot protect your information if you provide information to that site.

We may also use the information we collect to occasionally notify you about important changes to the web site, new ServiceMaster services, and special offers and information we think you'll find valuable. If you would rather not receive this information, please contact us through one of the channels identified in the "Choice/Opt-Out" section.

How does ServiceMaster protect customer information?
When you place orders or access your account information, we use a secure server. This secure server software, SSL (secure sockets layer) encrypts all information you input before it is sent to us.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without accepting cookies, you can still use most of the features throughout the ServiceMaster Southwest web site.

Will ServiceMaster Southwest disclose the information it collects to outside parties?
ServiceMaster Southwest does not sell, trade, or rent your personal information to others.

Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from ServiceMaster and our partners at the point where we request information about the visitor.

This site allows the following options for removing your information from our database. If you do so, you will not receive future communications from us.

  1. You can send mail to the following postal address:
    ServiceMaster Southwest
    12613 Executive Dr. Suite 712
    Stafford, TX 77477
  2. You can call the following telephone number:
    (281) 242-5777
  3. You can fax us at:
    (281) 242-0144

Correct/Update
This site gives users the following options for changing and modifying information previously provided.

  1. You can send mail to the following postal address:
    ServiceMaster Southwest
    12613 Executive Dr. Suite 712
    Stafford, TX 77477
  2. You can call the following telephone number:
    (281) 242-5777
  3. You can fax us at:
    (281) 242-0144

Your consent
By using our Web site, you consent to the collection and use of this information by ServiceMaster Southwest. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think
ServiceMaster Southwest welcomes your questions and comments about privacy.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:
ServiceMaster Southwest
12613 Executive Dr. Suite 712
Stafford, TX 77477
Phone: (281) 242-5777
Fax: (281) 242-0144